Your AI phone assistantfor customer service teams.

When several faults are reported at once, Zeus Voice records requests, equipment details and callback information. Your service team can then organise the appropriate response.

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Fictional call example

CallerOur equipment has been showing an error message since this morning. We need customer service.

Zeus VoiceWhich equipment is affected, what message is shown, and where is it located?

Request
Fault report
Equipment
Reported type and error code
Location
Address and callback contact

Calls Zeus can handle for your team.

Capture fault reports

Equipment, reported messages and contact details are ready for technical review by your service team.

Prepare maintenance visits

Zeus records scheduling requests and equipment information. Your team checks duration, responsibilities and availability.

Prepare useful callbacks

Your staff receive the conversation context even during busy call periods.

Your workflows set the rules.

  1. Add your knowledge

    Set your greeting, services, opening hours and the questions Zeus should ask for your business.

  2. Forward your number

    Customers keep calling your familiar number. Set up forwarding to Zeus using the options supported by your phone provider.

  3. Follow up on requests

    Read call summaries and callback requests in your customer area. Your team handles the next steps.

AI phone assistance for Service & maintenance: your questions.

Practical answers about Zeus Voice, your workflows and the requirements for setup.

Discuss your setup

How does Zeus record a fault report for customer service?

Zeus can ask about equipment, error messages, location and callback details. Configure questions for your service. Your team receives the context for further handling. The assistant does not diagnose faults or give hazardous repair instructions.

Can Zeus handle maintenance requests and service appointments?

Yes. Zeus records maintenance requests and configured follow-up questions. AI booking is available from Business with suitable calendars. Consider visit duration, technician qualifications and travel; otherwise your team confirms the appointment.

Can Zeus ask for a model or serial number?

Yes, if your workflow requires it. Zeus can ask for an equipment description and an available serial number. Customers should not be asked to perform hazardous work or open equipment to find a number.

Can Zeus prioritise urgent service requests?

Define which indicators should trigger a transfer or particular recording. Your service team assesses technical urgency. For dangerous situations or safety-critical faults, do not rely solely on an automatic AI classification.

Can Zeus connect callers to a service technician?

Yes, through configured transfer numbers and rules. Decide which number is actually available and which requests should become callbacks. Zeus does not replace a separate on-call organisation or dispatch process.

Can service requests be taken outside business hours?

With suitable forwarding, Zeus can answer calls around the clock and explain your actual service hours. This does not make a technician available 24/7. Clearly define when your team processes reports and handles urgent cases.

Does Zeus automatically create tickets in my service system?

A ticket-system connection is not automatically included. Calls and requests are normally prepared in the Zeus Voice customer area. Transferring them to another system requires assessment of available interfaces and the intended workflow.

Can Zeus check warranties and maintenance contracts?

Without a connected contract system, Zeus cannot verify warranty claims, coverage or entitlement. It can collect a customer number or note about a contract. Your customer service team performs verification and gives binding information.

Can my service company keep its existing phone number?

Yes. Customers continue using your existing number, with calls forwarded to Zeus Voice. Busy-line, unanswered-call or time-based forwarding depends on your phone provider. Check the supported options and any forwarding charges with your provider.

How much does Zeus Voice cost for a service company?

Zeus Voice starts at €49 per agent per month excluding VAT, with 50 AI minutes in Starter. AI booking requires Business or above and suitable setup. Try it free for 7 days with 15 minutes, without payment details. Additional minutes are billed separately.

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Hear what a calmer workday sounds like.

Test Zeus with the calls your business actually receives. We help you configure your assistant.

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7-day free trial · 15 free minutes · No payment details needed