Record requests with references
Zeus asks for a shipment or order number and the specific issue so dispatch can identify the case.
Your AI phone assistantfor transport and dispatch.
When drivers, customers and recipients call at once, Zeus Voice records references and requests. Dispatch receives the context for callbacks and operational decisions.
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CallerI have a question about our delivery and would like to speak to dispatch.
Zeus VoiceWhat shipment or order reference do you have, and what is the question about?
- Reference
- Reported order number
- Request
- Delivery enquiry
- Callback
- Caller’s contact details
Calls Zeus can handle for your team.
Capture collection and delivery requests
Addresses, preferred windows and initial shipment details are requested according to your rules.
Support busy dispatch teams
Callbacks and messages retain their context. Routing decisions stay with your staff.
Your workflows set the rules.
Add your knowledge
Set your greeting, services, opening hours and the questions Zeus should ask for your business.
Forward your number
Customers keep calling your familiar number. Set up forwarding to Zeus using the options supported by your phone provider.
Follow up on requests
Read call summaries and callback requests in your customer area. Your team handles the next steps.
AI phone assistance for Logistics & transport: your questions.
Practical answers about Zeus Voice, your workflows and the requirements for setup.
Discuss your setupWhich information should Zeus collect during a logistics call?
An existing shipment or order reference, the actual issue and a callback number are useful. For new transport enquiries, you can request origin, destination and basic shipment details. Dispatch checks completeness and feasibility afterwards.
Can Zeus take collection requests over the phone?
Zeus can record an address, contact and preferred collection window. This is not a confirmed transport order. Dispatch or an appropriate connected system must check vehicle availability, capacity and timing.
Can Zeus provide confirmed delivery or arrival times?
Specific status answers need current, reliable information. Without live data, Zeus records a delivery-time enquiry. It should not invent arrival times, driver positions or delivery commitments, or infer them from an old note.
Is Zeus automatically connected to shipment tracking?
No. Call answering does not automatically connect to DHL, freight portals or your own tracking system. Zeus can capture a shipment number. Status checks require a separately assessed and configured data connection.
Can Zeus record delivery delays and changed time windows?
Yes. Zeus can document the message with an order reference and callback contact, and transfer calls according to your configured rules. Dispatch makes the revised schedule and commitments to customers and recipients.
How does Zeus handle reports of damaged or missing goods?
Zeus can record the reference, contact details and the caller’s account for your team. It does not confirm liability, refunds or settlement. Your business reviews the incident and explains the appropriate next steps.
Can Zeus connect drivers to dispatch?
Yes, through configured transfer numbers and rules. Decide which driver or customer enquiries should go through directly and which should become callbacks. The number of available transfer numbers depends on your plan.
Does Zeus work directly with my TMS or freight software?
A transport management, warehouse or telematics connection is not automatically part of setup. Standard calls are documented in the Zeus Voice customer area. Any required integration must be assessed against the interfaces actually available.
Can my logistics company keep its existing phone number?
Yes. Customers continue using your existing number, with calls forwarded to Zeus Voice. Busy-line, unanswered-call or time-based forwarding depends on your phone provider. Check the supported options and any forwarding charges with your provider.
How much does Zeus Voice cost for a logistics company?
Zeus Voice starts at €49 per agent per month excluding VAT, with 50 AI minutes in Starter. AI booking requires Business or above and suitable setup. Try it free for 7 days with 15 minutes, without payment details. Additional minutes are billed separately.
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Test Zeus with the calls your business actually receives. We help you configure your assistant.
7-day free trial · 15 free minutes · No payment details needed